Utility Connections

Connecting New Utility Services

New customers requesting water, waste-water, and sanitation services with the City of Mercedes, must apply in person at the Business Office in City Hall.

*Requests received after 3:00pm may be processed until the following business day.  In addition, if the property has not had any services in the past six months an inspection will be required before services are turned on.

All faucets or water-related appliances must be turned off or customer service representatives will not be able to turn services on until customer contacts the Business Office to schedule a second attempt.

Residential Service Requirements:

• Valid driver’s license or state issued ID (Mexican Nationals can use a current passport, visa or matricula) for each person requesting services.
• A formal rental lease/agreement if renting, otherwise closing documents or proof of ownership is required.
• Payment for applicable deposit of $100 if homeowner and $250 for renters.
• Payment of a $10 service fee.
• If the address has never had services before, a water meter fee, water tap fee and water rights fee, may be applicable. Please contact our office for further information.

Commercial Service Requirements:

• Owner/President/Manager’s valid driver’s license or state issued ID.
• A formal rental lease/agreement if renting, otherwise closing documents or proof of ownership is required.
• Payment for applicable deposit of $500.
• Payment of a $10 service fee.
• If the address has never had services before, a water meter fee, water tap fee and water rights fee, may be applicable. 

If you have further questions regarding our services, please contact the business office at the numbers listed below.

Hours of Operation

Monday-Friday 8:00 am – 5:00 pm

Drop box is located in front of City Hall located at:
400 S. Ohio Ave.
Mercedes, TX 78570

Claudia Yado
Utility Supervisor
(956) 565-3114 ext. 164

Irma Morales
Utility Billing Clerk
(956) 565-3114 ext. 123 

Olivia Ahumada
Utility Clerk
(956) 565-3114 ext. 120 

Nicole Gonzalez
Utility Clerk
(956) 565-3114 ext. 124